Privacy policy
Last Updated: July 2026
At Sakhi Online, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.
1. Information We Collect
We may collect the following information when you use our website:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely through third-party payment providers; we do not store your card details)
- Order history
- Device information, browser type, IP address, and cookies
2. How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website and shopping experience
- Respond to your inquiries
- Prevent fraud and maintain website security
- Send promotional offers and newsletters (only with your consent)
3. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, analyze website traffic, and improve our services. You can disable cookies through your browser settings, but some website features may not function properly.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. Your information may be shared only with trusted third parties such as:
- Payment gateway providers
- Shipping and courier partners
- Website hosting and technical service providers
- Government or legal authorities when required by law
All third parties are required to protect your information and use it only for the services they provide.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal data, subject to legal obligations
- Opt out of receiving promotional emails at any time
To exercise these rights, please contact us using the details below.
7. Third-Party Services
Our website may contain links to third-party websites or use third-party services such as payment gateways and analytics tools. We are not responsible for the privacy practices or content of these third-party services.
8. Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised "Last Updated" date. Continued use of the website after changes indicates your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +91 813 689 1969 or email us at newkeralakollam@gmail.com or contact us at Janani KOCHALUMOOD, umayanallor Kottiyam, kollam, sakhi, 691304 kollam KL, India.