Shipping policy

At Sakhi Online, we are committed to delivering your orders safely and on time. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order is shipped, you will receive a confirmation email or SMS with tracking details.

Shipping Time

Estimated delivery times may vary depending on your location.

Within Kerala: 2–4 business days

Delivery times are estimates and may be affected by weather, courier delays, or unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and order value.
Free shipping may be available on selected orders or promotional offers.

Order Tracking

After your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment.

Delivery Attempts

Our courier partners will make delivery attempts as per their policy. If the delivery cannot be completed due to an incorrect address or the recipient's unavailability, additional shipping charges may apply for re-delivery.

Incorrect Shipping Address

Please ensure that your shipping address and contact details are accurate before placing your order. Sakhi Online is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Damaged or Missing Items

If your order arrives damaged, defective, or with missing items, please contact us within Exchange or return incase of damage, opening video must b shared. of receiving your order. Include your order number and photos of the package and product to help us resolve the issue promptly.

Delivery Delays

While we strive to deliver all orders on time, delays may occur due to factors beyond our control, including courier issues, natural disasters, strikes, or public holidays. We appreciate your patience and understanding.